Seattle, WA — The Bureau of Justice Assistance (“BJA”) is a component of the Office of Justice Programs within the Department of Justice. BJA provides leadership and assistance to local criminal justice programs with a goal of improving and reinforcing our criminal justice system. Beginning years ago, the BJA began funding programs and training intended to better equip law enforcement officers for handling mental health calls.

Increasingly, officers are called on to be the first (and often only) responders to calls involving people experiencing a mental health crisis. Such calls can be among the most complex and time-consuming for officers to resolve, redirecting them from addressing other public safety concerns and violent crime. As we all know, they draw intense public scrutiny when things go sideways, all while posing increased danger to both the responding officers and the people with mental health needs.

When these calls come into 911/ dispatch, the appropriate community-based resources are often lacking to make referrals, and officers often don’t have sufficient training to identify and understand what they are dealing with.

The most promising responses to these challenges are those involving the behavioral health system, where vast institutional knowledge already exists. Absent these collaborations, officers often lack awareness of, or do not know how to access, a community’s array of available services and alternatives to arrest, such as crisis stabilization services, mental health hotlines, and other community-based resources. And even when officers are fully informed, service capacity is often insufficient to meet the community’s need. As a result, officers experience frustration and trauma as they encounter the same familiar faces over and over again, only to witness the health of these individuals deteriorate over time, and the individuals find themselves stuck in a system that does not seem to be helping them.

For information on current thoughts and best-practices, check out https://tiny.cc/thetoolkit

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46 thoughts on ““If you call 911 for this again, we’re going to arrest you””
  1. This really makes me sad. This human being is not angry and she isn't trying to cause trouble. She very much appears to be at the end of her rope and the system appears to be failing her. I wish I could do something to make her world better for her. 😢

  2. I'm curious how many times a week she goes to therapy and if a psychologist is monitoring her meds. I worked in home health and a lady called the social worker on call stating she was suicidal. It was late at night and the SW told her to go to the ER. The lady did kill herself that night. It is a toss up if the SW could help or support the lady, but no one will ever know.

  3. My alcoholic neighbour's who lived directly opposite me used to call the Paramedics every single weekend, I used to hear them say "there's nothing wrong with you Janice!" They had no curtains as they were so drunk they used to fall over and pass out every night. It's sad

  4. These people are the reason that the police don’t have time to investigate your burglary. They’re also probably the burglar too lol.

  5. People want to feel loved. When people don't feel love they feel pain, when they feel pain they cause pain. When police share some love like these gentlemen do, it solves real problems. This video shows that.

  6. She really thinks P.T.S.D. stands for (P.)(T.) (automatic Stress disorder.)(automatic Depression disorder.) I honestly cant believe the officers dont just call her out on that. Not to mention trying to use being a Christian as why she doesnt want to act yet doesnt care about being a Christian when lying about her "conditions". She needs help, but not why she says she does.

  7. I work in mental health and this is gonna sound horrible but… these kind of people annoy the hell out of me. I feel for people like this but she just externalizes everything. Very sad.

  8. WHAT IS AUTOMATIC STRESS DISORDER?
    EVERY PARENT OF A TODDLER HAS SOMETHING LIKE THAT, BUT THEY CANT GO TO HOSPITAL OR CALL THE COPS EVERY FIVE MINUTES!
    ( no matter how much they really want to)

  9. This is why all calls not only shouldn't, but don't need to be handled by police. These cops were respectful, and that's great, but they shouldn't have had to respond to this call in the first place. 11 times?

  10. I have been a paramedic for 25 years and have had similar conversations with mental health patients. This officer has phenomenal communication skills and handled this situation with compassion and firmness. Goos job!

  11. Taze her, SPD! Free Electroconvulsive-Shock Therapy. Then give her some ketamine from evidence, FDA-approved for ptsd/depression.

  12. I've called 911 because I was suicidal. They were very nice and took me to the hospital, where I stayed in the psych unit for a few days before being transferred to a psychiatric hospital for a week. Mental illness is no joke. That said, I think maybe this was more about attention.

  13. I don't understand people like this, I've felt suicidal for like 5 years or more now with 1 attempt under my belt and I've been so ashamed of those thoughts and my actions that I'm horribly afraid to tell anyone I know. Less afraid to tell you guys here, but I feel like I'd completely break my mom's heart and make my friends look at me differently if I told them… this girl casually like oh yeah I'm totally suicidal oh yeah it's about to be bridge time and then I'll take some pills… Im not saying she's not suicidal but I can't relate to the behavior at all.

  14. Wow…. This lady is unbearable. As someone who suffers daily from that, I can't imagine behaving like her.

  15. "I'll start taking the bus to the hospital". Lol. I live in Seattle and this video takes place on First Hill, aka Pill Hill, named that for the sheer number of hospitals in the area. She could walk a couple of blocks to get to 3 of them from her place.

  16. She has PTSD: "Automatic stress disorder." She automatically gets stressed whenever there aren't cops around. It is a refreshing change to the people who claim having police around is a stressor for them.

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